Lack of information in the Trimble Account

Sorry if this is not the right place to ask this question.

I’m a little confused. I have purchased the SU Pro starting from the 2014 version directly from the SU website. I currently have SU Pro 2020 installed on my computer, M&S is active until 27/02/2021. A few days ago I received an offer to install SU Pro 2021 (with a new Serial Number and Authorization Code). I did it. However, my Trimble Account page doesn’t show that I still have an active version of SU Pro 2020, and nowhere is there any information about previous purchases, payments, and products licensed to me, only SketchUp Studio Trial, which expired in March 2019.

Why is that?

hello, go there

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Thanks, Paul,

but that was not the point. Why don’t I see a complete overview of my activities on my Trimble Account page, if there are sections for it?

I agree with you, but I believe it’s only for the ones having a current subscription. We classic licence holders have to go to my link :slight_smile:

Yes, but only if I know my Serial Number. I have happened to crash the HDD with all the email content. In that case, it doesn’t help. I have never had this problem with any other account (Microsoft, PayPal, Norton, AutoDesk, any bank, etc.) because there is all the necessary information on my account pages.

I don’t think I want to install SU 2014 on any computer, but… never say never… :rofl:

When you have authorized the “classic” license for version 2021, you will be able to continue using the older versions you have already installed and authorized, but you aren’t allowed to, for instance, move the older versions to a new computer or to authorize them any longer. So at the moment your version 2014 license number is a totally academic question.

I cannot refrain from stressing the importance of keeping backups of your important files and e-mails. I think I have somewhere laying around at least one copy of all my SketchUp installers and serial numbers since version 3, although I am very unlikely to ever need them.

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You do seem to have activated your 2021 license on Wednesday, which you presumably managed to do because of having the license in an email. At this point there are only a couple of reasons to visit the license page, one being to retrieve your latest license details, which you had already.

I tested the page using your 2014 license serial number, and it did still pull up your 2021 details. I had another email sent, to make sure you have at least one email that includes your 2021 license.

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Thanks, guys, but don’t take what I said so literally. In fact, I don’t have any problems with any of the installations right now.

It’s really more of an academic interest why I can’t get all the information about my account activity on the Trimble Account page.

As was said, that page is only subscription products, but it does include the Free and Trial ones too.

I feel sure I have heard talk about combining the two pages, but I’m not sure about whether that will ever happen, with the Classic license option going away.

@colin, you may be right that the need to combine pages will go away, but from my - the user’s point of view, I see myself as one person buying different products from another one (Trimble, in this case). I have one account with each merchant, in the report of which I want to see everything related to transactions with him. That is why I do not understand why our relationship must be so complex and opaque. :grinning:

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Perhaps because when they started subscription, they started using a new accountancy method or even software, and it was way simpler to leave the two separated. Who knows ?
hey, it’s zen at sketchup, don’t push them too hard ! :slightly_smiling_face:

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I made this suggestion recently, perhaps others have as well.

most likely, only migrated licenses would popup in the AMP