Hey “SketchUp Shop” users,
Hoping someone out there can help!
After an evening of playing around with SketchUp Free, I decided to take the bait purchase the $119 SketchUp Shop upgrade
That was 4 hours ago, and I can’t for the life of me figure out how to actually launch SketchUp Shop or even log in to it now!!!
Immediately after submitting the payment, I received 5 separate emails over the next few minutes with the following titles (None of which seem to point me in a direction of going through any other hoops to actually begin using the product!):
“Trimble account: payment confirmation” (Gave a payment confirmation #, and said I’d be receiving an invoice soon.)
“Your licence for SketchUp Shop” (Simply said, “Hi ____, You have been assigned a license to SketchUp Shop. Thanks, the Trimble team.” …No further instructions.)
“Your order confirmation” (Said," Thank you for your recent purchase, your order number is _ _ _ _ _ _ _. The following products were purchased in this transaction:
SketchUp Shop. To manage your account, please click on the link below . Please do not reply to this email. Thanks, The Trimble Team"
“Trimble Inc. Account Statement # - - - - - - - -” (This email had an invoice detailing and confirming the transaction/SketchUp Shop product description and part #.)
“Trimble account: payment confirmation” (Oddly, this 5th email contained the exact info and wording as the first email (with the same subject), but the content was laid out in a slightly different format for some reason.)
At no point since I made the online purchase, have I noticed any kind of icons, prompting or instructions that could bring me through activating or registering SketchUp Shop. Everything just keeps redirecting me to the “Try Sketchup” page for the free version or the Pro trial, or redirecting me to purchase Pro.
Can anyone shed some light on this for me? Hoping I’m just missing something simple, but it’s got me stumped.
Thanks in advance