I used for the last few years the student license and decided to upgrade to pro license to get more options available.
Since I upgraded I cannot access the iPad version any longer as it goes automatically to a free account. In Trimble it seems I have two licenses under the same email address. One license is the one for pro and the other is the old one not renewed.
I think that when I try to use sketchup for iPad and sign in through Trimble it goes to the free license. I tried to see if I can delete the old license from Trimble but I don’t see any option. And since both are under the same email address there is no way for me to log in and select which one to use.
I have not been able to use at all my license since the moment I bought it.
Can someone help? I have already lost two months of an yearly paid license.
You should have contacted support 2 months ago.
Most of us here are just users who can give you a lot of advice, but we’re not able to change things for you..
I did contact support and keep contacting them, but I cannot get the issue solved.
I saw other users posted similar issues so I was wondering if somebody was able to find a solution. I suppose if you dont know how to help, you do not need to reply to a post.
On your iPad, are you using the email you also use in the forum? Or is it using one with acp suisse in the name? Or, did you at some point choose the hide my email option?
Hi Colin, I am using the email of the forum for everything. And the app for IPad has been downloaded from my Trimble account. In Trimble, I can see two accounts under the same email address. One of them is the new account with the license I purchased and the other is the “old” I am not using any longer as it was the student license. I think this may be the one that gets used by default from the system, As said I contacted support different times and they were focusing on my PC. Still, I did all steps of deleting temp files, roaming files and all steps from Trimble, logging out and in but with no success for PC either. And when I have tried different times, the system blocks my access as I have tried too many times and then I have to wait. The support does not want to wait online as, of course, it takes time but I cannot keep calling as I have other stuff going on that I need to manage. That is why time has passed but it’s getting more urgent as I need to work on a project now.
Let me know if you have any idea on how I can solve the issue for the iPad or the PC… or Web.
Wow, I was just trying to help and gave you the best possible answer without knowing that you already contacted support because you forgot to mention it in your opening post!!
Don’t worry, I’ll put you on my ignore list…
I solved the issue. I went into my Trimble profile and added a new member under my license with different email address and gave to this email address/user access to the product (removing the access to my main email address). Then, I used this different email address to access the license on PC and IPad and the license PRO gets recognised.
I hope this message can help people who may have same probs.