Does anyone know if Trimble ID is down? I have been trying to login to access warehouse and if I use password it says incorrect (saved in 1password) reset password just in case that was the problem, new password doesn’t work, and when I try using passkey, it says no user. Should I just be waiting it out (if a universal problem) or get help (problem with my account). Thanks
I was just able to log in so it’s not a server problem. Have you checked your emails- Search Trimble in your inbox to check that you’re using the correct login email address.
I received my confirmation number when changing password. Definitely the right email. Maybe cookies. I’ll try that in a bit, if I need to login again, in meantime, working inside SU just not on browser, will only be a critical problem if SU requires me to login again if I have to restart or something.
thanks for confirming that login is working for you.
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Another problem may be your default browser. Trimble login doesn’t like some of the lesser known ones. And never use microsoft browsers in general.
Chrome, so I think most widely used browser around. It was kind of weird. I am able to login ONLY with gmail for the moment, although I setup my account with email/password/passkey, but I guess as long as it works?
yes chrome is the default nowadays. Did you try clearing your browser cache?
Over the night, I cleared cookies on my laptop and my workstation, neither will login to SU with user/pass or passkey, only SSO through google, and Trimble account has no change email, update password, anything like that on it. Feels like something is just weird with this account. My old SU account can login with password, passkey or SSO, so I think I’m going to need help from someone directly at SU/Trimble to help with this. @colin do you know anyone that can help out with this?
@Le_Corb thanks for chatting through this with me.
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No problem. I hope you get sorted out. It sounds like it needs expert assistance.