Yesterday (maybe the day before) my SketchUp on my iPad just crapped out in the middle of me working. It went blank and for a moment and then into the login page where it forced me to log in again.
This happened once before, about a month earlier if I recall. The first time I thought it to be a fluke, but after having read a bunch of posts on the 28 day ping back to trimble for license validation, I’m wondering … Is that what it was?
If that’s indeed what happened, then I guess I also have a gripe. Albeit a different one.
I was in the middle of a long set of fiddly model detailing, freehand tool, etc. I’m also like Aaron… I’m terrible at saving. It’s technically my fault, but I lost more than a half hour’s worth of unique detail that wasn’t easy to recreate when the program just… Shut me out. I was so frustrated I just closed the iPad and walked away for the evening.
I have zero issues with pinging the server once a month. I will willingly do that.
Can there be a warning though? Or at least an auto-save before it jumps off a cliff?
Hi Dani,
I’m really sorry to hear that the app bugged out on you in that way, and I really appreciate you taking the time to report the issue here. What you experienced should not have happened. We’ll look into it straight away.
I can repro this, but not the first time: our Authentication requires a renewal every 28 days… just like 3D Warehouse and other SketchUp properties do. The first time I expire my account while editing a file, it lets me close the file nicely, saves it then signs me out. If I do this again, it crashes and I lose my file - which normally isn’t so horrible because it shouldn’t happen twice in that short a period of time. The fact that you’re getting it makes me wonder if it’s somehow in that state where I could produce the crash.
Could you send me a forum Private Message with your email you use to sign in, and we’ll at least give you a workaround so this doesn’t happen again, and we’ll track down. Thanks for your help.
Barry
ps - I should state the workaround, if it isn’t obvious for all: sign out and back in before 28 days and it’ll reset your Auth token expiration date back to 28 days.
I have been asked to sign back in a few times (I seem to be too scatterbrained to remember to log out and in again before 28 days) but it hasn’t dumped me mid model since I made this thread. I haven’t had any issues.
I am also getting better at saving, which needed to happen
