Hi. I’m a woodworker and serial remodeler. I had mainly used it to design euro-style cabinets. After a while of not using Sketchup, I decided I needed it to do the plans for my next kitchen remodel, so I downloaded and bought a subscription.
It appears I may have bought the wrong subscription. I knew something was up when I continued to see that the copy I was using on my Macbook Pro was still under a trial license.
According to my Trimble account, I have Sketchup Go. In looking at this more carefully, it seems like I should have a Sketchup Pro subscription. I can’t seem to find any way to contact Trimble customer service, hoping someone here can help me with my questions:
- Confirm that to run it on a laptop I need a Pro not Go subscription
- If I upgrade to a pro license, do I get credit for the Go license (which I have no need for)? Or do I have to just pay $299 additional?
- Is there a way to contact Trimble customer service?
Many thanks in advance!