Installer Issue (Windows 10)

installer
sketchup
windows
windows10

#1

Sketchup fails to install on a Windows 10 machine when it tries installing the 'Visual C++ “14” Runtime Libraries (x64)".

I’m guessing this may be because Visual Studio 2015 and Visual Studio 2017 RC1 are installed on my system and whoever wrote the installer did not account for this configuration. Unfortunately, rather than continuing to install when it’s own version of the C++ runtime fails to install, it fails the entire installation. :frowning:

Would love to know when you fix your installer.


#2

Sounds like perhaps you aren’t installing correctly. Try right clicking on the installer and choose Run as administrator.


#3

Good suggestion; alas same issue.


#4

Presumably you also had a look at the forum already and saw this.


#5

SOLVED:

Thank you for the link (could have used that without the passive aggressive comment).
Unfortunately, directly attempting to install the runtime fails too.

But now I know it’s more of an issue with Microsoft Visual Studio 2017 RC’s install… as in my program files there isn’t even a 2015 C++ redistributable there (super odd as I have MSVC 2015 installed as well).

So I force uninstalled the 2017 Redistributables and now all the installers are working okay.
This is clearly a Microsoft bug as all C++ redistributables are suppose to live side-by-side. :stuck_out_tongue:

Again thank you for helping me troubleshoot… hopefully this will help other developers who have a similar issue.


#6

It was not meant to be passive aggressive. I was just trying to help.

So as you can see, it’s not the installer that needed to be fixed.


#7

I’ve seen this before with Microsoft. They don’t like you installing older versions. I had to uninstall my current version and then install the older one and finally reinstall the current one.