Hello, When using the 3D Warehouse, through an internet browser me and some of my clients are seeing completely different interfaces. More precisely - when trying to edit a public models thumbnail image: SketchUp user with older Trimble account sees the old way of editing thumbnails; SketchUp use…

We are in the process of transitioning the user interface for certain pages and different users may see different versions of the same page. Sorry that is causing some confusion.

Check out the posts at the top of the Warehouse category in this forum - may be helpful.

Couldn’t find anything to help with this question. All of the users are using Chorme, so that leaves out problems that could occur with IE.

This wasn’t an issue? You will no longer be able to access all features of 3D Warehouse using the web dialog in SketchUp 2016 and earlier. The built-in dialog uses an embedded version of Internet Explorer even when you have Chrome, Firefox or Edge installed on the same computer.

All users have SketchUp Pro 2019, but that is irrelevant as they are not using 3D Warehouse from the SketchUp browser, but accessing it from desktop application.

You have users with IE? That could be a problem. See this from a year ago: [image] If you’re using SketchUp 2016 or earlier on Microsoft Windows, this message is for you 3D Warehouse Hello 3D Warehouse users, If you’re using SketchUp 2016 or earlier on Microsoft Windows,…

Nope, all are using Chrome. The only variable here seems to be is what account is used to access 3D warehouse. I don’t know if there is a difference between logging in with Trimble or Google account.

Can you show screen captures of the differences?

I tested the Google sign in and Trimble ID log in, and they were the same. I don’t have an old Trimble ID though.

If I remember correctly, various updates and changes to the warehouse are rolled out over time to different users in different ways, Usually to specific servers only so they can keep track of and fix any issues as they arise without wiping out the whole system It could be that you and your users ar…

From the newer account: [image] From the older one [image] And from my account I don’t see any option to edit thumbnails.

Inconsistent 3D Warehouse interface between accounts

3D Warehouse

DaveR March 20, 2019, 1:27am 6

You have users with IE? That could be a problem. See this from a year ago:

Topic		Replies	Views
I am having Problem with 3D warehouse 3D Warehouse	16	7586	June 18, 2021
3D Warehouse Overhaul (Problems?) Warehouses 3dwarehouse , bug , thumbnails	37	2889	November 24, 2019
No model image previews in 3D warehouse 3D Warehouse	85	18448	July 26, 2017
3D Warehouse does not run on your current browser version Warehouses technical-problems	2	3085	August 22, 2019
If you’re using SketchUp 2016 or earlier on Microsoft Windows, this message is for you 3D Warehouse	3	5106	March 5, 2018

Inconsistent 3D Warehouse interface between accounts

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