I’m a paid up subscriber, but Trimble says, “expired.”

SketchUp Pro
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I’m a paid up subscriber, but Trimble says, “expired.” I may have been “forced” into a free trial because I couldn’t log in. When I double-clicked on the SKP icon just now, I got an invitation to start a trial instead of the usual SKP dashboard. Why would that happen if I paid for a year in January? Also, when I started Contact Us dialogues in two places on Trimble, info boxes become grayed-out after I put in my email address and so I could not submit anything to Trimble.

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I wrote this today to Contact Technical Help:

SketchUp Subscription 5.2.26

[https://help.sketchup.com/en/contact-support/technical-question/form\]

Contact Technical Support:

The record says I have no subscriptions and that my license has expired. However, I paid for a year in January of this year, 2026.

It may be that I had an issue with logging in to all things SketchUp and forced the issue by signing up for a free trial. If so, when that expired, perhaps my paid subscription got washed away with it.

Note, yesterday on several attempts to reach Trimble, the contact us form grayed-out before completing the inquiry so that I could not send a message.

Note: Today, when working through your support paragraph, “Help! I’m not seeing a product…,” I did not see a “Clear Filters” link.

Thank you,

Sam Harrison

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