I can't seem to access the Sketchup 3D warehouse from Pro

SketchUp Pro
1

I cant seem to access the Sketchup 3D warehouse from Pro

2

Does the 3D Warehouse window not show, or does it show and it doesn’t work?

3

Morning Colin
The icon is there and you can click on it but nothing happens and everything else works as it should.
Gaz

4

have you tried this?

there is a “classic” bug that make a handful of panels go way outside of the screen on PC

5

I saw a problem at 3D Basecamp, where someone had lost both the Extension Warehouse and Extension Manager windows. The alt-spacebar, M, any arrow key, move cursor, click, did not recover the windows. There was an edit to PrivatePreferences.json that did bring both windows back.

Let us know if ateliernab’s suggestion doesn’t work.

6

I think I see the one you’re talking about, I recall @thomthom saying the windows were sent 2500px away, maybe there is a limit to what the move method can do ?

also, later someone mentioned an extension that brings all the various windows back to the centre of the screen, I don’t think I’ve seen it yet

7

I think that was created by @DanRathbun but that it only works with extension windows, not native ones.

1 Like
8

I will explain the PrivatePreferences.json fix, in case anyone needs it.

That file is in this folder:

%LocalAppData%\SketchUp\SketchUp 2024\SketchUp\

It can be edited with Notepad. To fix a window that can’t be found (3D Warehouse in this case), open SketchUp and show then resize the welcome screen and extension warehouse. Close SketchUp, then edit that json file.

There will be an entry for the welcome screen, that looks like this:

"WebCommonDialog_BlendtecWelcomeDialog": {
            "Height": 610,
            "Left": 360,
            "Top": 61,
            "Width": 909
        },

and one for Extension Warehouse, like this:

 "WebCommonDialog_ExtensionStore": {
            "Height": 607,
            "Left": 305,
            "Top": 77,
            "Width": 891
        },

The one for 3D Warehouse should look like this:

"WebCommonDialog_Warehouse": {
            "Height": 613,
            "Left": 222,
            "Top": 80,
            "Width": 883
        },

If any of the three can’t be seen, the four values may be incorrect. For the one at 3D Bascamp the two missing dialogs had “Left” values that were -1500.

You can fix the ones that are missing by copying and pasting the four lines from one that you can see. Do a save of that file, then reopen SketchUp, and the missing window should be in the same place as the window you copied the data from.

3 Likes
9

I understand that if you delete the whole privatepreferences.json file, the dialog preferences will be reset but that you will have to reapply your toolbars and trays.

10

I have had a lot of problems with this and most of them are because I work with an external 4K resolution monitor. This implies that if you have to connect later to a projector to make a presentation, if the resolution offered by the projector is less than 4K the windows (Most usually have 1920x1080) will be very far from what your screen is currently supposed to be showing.

It is also important to consider that they can be in the opposite direction to what we think (right or left), it all depends on the position configuration at the time we leave SKetchUp in our Mac or PC.

11

I’ve been driving myself crazy trying to fix this for days and this is what finally worked for me. Thank you!

12

At 3D Basecamp that is what other people had tried before I got involved. You would always expect that to give you a fresh start.

My theory is that those entries are not in the json file until you change the size of the window, and if there isn’t an entry for a given window, some values from the registry are used. Hence deleting that file doesn’t fix things, if you had resized the window at some point in the past.

13

Hooray! This worked and I finally have extension capability. Thank you.