3D Warehouse and Extension Warehouse does not open

SketchUp
1

All of a sudden - when I click on either the 3D Warehouse or Extension Warehouse via the menu bar - nothing happens - no extension window pops up.

I use:
SU 2024
Windows 11
NVIDIA GeForce RTX 3080 24GB
everything is up to date.

When I click on the Windows Task View - no windows are open off screen.
When I click on the Task Manager - nothing shows that the 3d or extension is running.
I have cleared the cache.

I read through previous topics - but none of the ideas seem to work.

ANY IDEAS ON HOW I CAN FIX THIS? thanks!

2

Most likely the missing windows are off-screen. Connect back the monitor you disconnected before, or follow one of this instructions:

or

3

Thanks for your reply. For clarity - it is Extension Warehouse and 3D Warehouse that is not opening.

I followed your instructions carefully - but the windows do not seem to be offscreen. FYI - Windows 11 now has a Task View that will show you all open windows - Task View also does not show a window offscreen.

Any other ideas?

4

Task view cant differentiate it as a separate process. So, if EWH or 3DWH - as a “child window”- is off-screen you cant see it in that, (neither in a Task manager.)

I believe, you did not followed the instruction exactly as written.

__
There is a more drastic possible solution (This will reset most of the UI setting to default) :
Close Sketchup.
Delete the file called PrivatePreferences.json located in:
C:\Users\YOUR_USER_NAME\ AppData\ Local\ SketchUp\ SketchUp 2024\ SketchUp

(Ps. AppData folder is hidden by default, you may need to enable to Show Hidden files, folders in Windows Explorer Options, View)

PS2:
instead of full delete the PrivatePreferences.json, You can also edit the above mentioned file and delete the following entries only:

    "WebCommonDialog_ExtensionStore": {
        "Height": 668,
        "Left": 208,
        "Top": 71,
        "Width": 1000
    },


    "WebCommonDialog_Warehouse": {
        "Height": 668,
        "Left": 388,
        "Top": 83,
        "Width": 1000
    },

(Note: the Height, Left, Top, Width values may be different in your case)

5

or by pasting this in an explorer window, it’ll open even if system folders are hidden
%USERPROFILE%\AppData\Local\SketchUp\SketchUp 2024\SketchUp

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6

These two also work:

%AppData%\SketchUp\SketchUp 2024\SketchUp
%LocalAppData%\SketchUp\SketchUp 2024\SketchUp

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