No do not double post.
Reassign it to the correct category by editing the topic title and use the category dropdown list.
2 Likes
I did it.
1 Like
I donāt know else what to do. I have logged in every which way I can, different browsers different computers, even an older version of Sketchup, and nothing seems to work. I really need to access āMY 3D WAREHOUSEā. I have even tried to contact Sketchup directly, but there doesnāt seem to be a way to do that.
Checkingā¦
For what itās worth, everyone can find your models, and download them. Itās only people who want to know all of the models you have done that are affected.
The same is happening with me ā¦ I sent a sketchup team message through facebook, they asked me to post something here ā¦ I warned them that I had seen other users with the same problem here and nobody knew the answer ā¦ to From then on they ignored me!
Barry replied a while ago. Iām sure he can alert the authorities.
I hope it gets fixed soon. I put models in the warehouse that I constantly use and I pass private models thru the warehouse between work and home.
I guess it a good excuse not to work this weekend.
It is Sunday here in the U.S. you know? Workweeks begin on Monday.
Yea, we wont have a response for 12-18 hours. Not sure what is going on here, but weāll get back to you shortly.
1 Like
Wait, @benetodog, if you use search to search by author (Advanced), you should get your models. If youāre logged in, you personally will get your private models, but others wont. Is that not the case? This is how we found your models:
Yes, that works. But is someone still looking into this? This is not a convenient way to search for what I need, and I canāt directly download a model this way to a model I am working on. I also tried searching from new to old and I get the same error message. I much prefer to have access to my models thru the Sketchup program.
Yes, weāre efforting. I still canāt find another account with the issue, although we believe there are some other accounts affected. Others reading this: if your account shows this, please ping me in a PM. Thanks.
I am not sure if this helps, but I have two copies of sketchup with different serial numbers, both are affected.
Should be fixed. Please try it yourself and let me know.
2 Likes
I tested the two that I saw as giving an error (benetodog and forest), and they both are working correctly now.
2 Likes
YAY!!! and thank you!
1 Like
I really appreciate everyoneās help with this.
Out of curiosity, was it something I did to cause the problem?
No, all data was fine, we had a part of an index (how we find things faster) that got whacked, so just a fluke thing. In the end, we only identified 2 users that it affected, but we suspect there were more affected who probably just werenāt on the forums. You were one of the lucky ones - go buy a lottery ticket.
2 Likes