Yesterday I bought SketchUp Pro, yearly subscription, as I’m 4 days into me free trial. I figured SketchUp would automatically activate my Pro version and I could get started using it right away. But, my free trial is still active and I can’t figure out hot to stop it. I’ve tried everything imaginab…

You may not be the only one. See this thread: [image] Sketchup Pro Still indicates as Trial after Subscription SketchUp First i tried out a trial version, after I subscribed for pro version however, when starting up Sketchup Pro - Desktop it is still indicated…

hello, on your account management page, look for the members section, and verify if your active subscription is applied to your email by going to the three dots menu [image] also make sure the email address you’re connected to in sketchup is the same than the one listed once done, you may have …

Thanks for the tip, although I’ve tried all of this already. I heard from support this morning, apparently this is just how it goes. The subscription only starts once the trial is over, even though you’re restricted with the trial version - totally unfair.

I heard from support this morning, apparently this is how it goes unfortunately. Even though the trial version restricts you from some features, you have to wait until the trial is over - totally unfair.

The trial has access to all of the Pro AND Studio features, so it shouldn’t be an issue if there is overlap. EDIT: The other thread about it confirms this is another issue related to their upgrade

Incorrect. There is no way to remove the assigned trial anywhere - confirmed by the support team. Also, not ALL features are available in the free trial - specifically adjusting the size of geolocation I want to import into my model. I’m told I have to wait until my trial is over.

what if, still in the member section, you add an other user/email address (even a test one, or with a secondary mail you have) and assign the licence to it ? I see no reason why it would stick to the trial version

If you’d like DM me your email and I’ll try and revoke the trial from your account

Edit. I’ve just taken a look, they are locked in the customer interface. Support certainly would be able to remove it. I can remove trials in my reseller portal

I bought SketchUp Pro 4 days into my free trial, but the trial is still superseding the subscription

SketchUp Pro

RTCool September 15, 2025, 1:18am 2

You may not be the only one. See this thread:

You should probably contact support asap rather than wait and see if it resolves itself. The licensing servers seem to be buggy, and they need to be told.

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I bought SketchUp Pro 4 days into my free trial, but the trial is still superseding the subscription

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