I tried to go through the steps to upgrade to pro; however, I now have two licenses for Shop and one for Pro. Below is the circle of tears I go through when I try to use Pro.
When I clicked on “Edit Plan”, I was not given the option to upgrade your subscription from Shop to Pro. The screen informed me that I already had Pro installed. When I tried to use Pro I get the screen 1) Please Authorize Sketchup with two options. Buy SketchUP and Add Classic License. When I click the link “Buy SketchUP” I am taken to 2) the storefront to purchase Pro. 3) I purchased Pro Saturday 11/16 and downloaded it.
When I tried to use it, 1) I get the screen Please Authorize Sketchup with two options. Buy SketchUP and Add Classic License. When I click the link “Buy SketchUP” 2) I am taken to the store front to purchase Pro.
Having learned my lesson the last time, I stopped there. (By the way, the last time I went through all of these gyrations and had 800 dollars deducted from my bank account, it caused me to get an insufficient funds fee.)
Anyway, I’m going to try something, I going to uninstall Pro and try to download again from the email confirmation.
I’m back… Now to continue; below you can see the 11 step gyration I am taken when I try to use sketchup Pro.
I know the problem is more than likely between the keyboard and floor of my office;<). I’m gonna cool my jets till I hear back from you on how to get this SUPERCOOL software going. Thank you for your patience with me. By the way I did not receive Proration deduction.
The following are the screenshots of the gyration.