Hi Trimble, This subject came up in another thread and I was advised to create a new thread, so here it is. Over many years I have paid well over a couple thousand dollars for multiple copies of SketchUp and SketchUp Pro. I also have thousands of .skp files that I, and those who have worked for me…

Disclaimer: I am not a Trimble employee, I do work for a SketchUp Distributor and handle support and licensing issues. If you remove the license before wiping the computer, you ‘release the activation’ and it comes available for you to use on the new. This has been the case from version 3 or 4 ( I…

[image] MikeWayzovski: you have to remove it actively (in the welcome screen) or under “Help > License” (Win) resp. “SketchUp > License” (Mac). Removing a license from a system before dropping it is a common processing for lots of (commercial) software, nothing new or surprising here. • Ske…

This guidance is useful for “normal” situations, where the customer has access to a working computer. But, what about the situations where the computer has crashed or was stolen, where access to the original SU install is not possible? The repair scenario is interesting, since hard drives and other…

In those cases, please contact the SketchUp Support team and we will help you.

[image] chippwalters: why would SketchUp not want me to be able to use a legacy version with a paid for license on my new computer? This is not true. Customers can move their licenses around regardless of version. As Mike points out if you don’t remove your license from a machine before wip…

[image] Bryceosaurus: For example if you upgraded from 2018 to 2019, you won’t be able to install your 2018 license on new machines. You should be able to though, without restrictions. A user should have the right to install any version they paid for, perpetually. In my opinion.

Per our EULA, upgrading does not entitle you to an additional seat of the software. Upgrading means you can only use the version you upgrade to. We assume that customers only renew their M&S subscription if they want the latest version. Though I realize there are sometimes situations where people…

If I purchased 2015 outright at full price. Then 3 years later bought 2018 at full price. I should have the right to install and use either one whenever I want. They are separate licenses and not a replacement.

Hey Ben You are correct those licenses would be separate.

[image] RfE: make License Data eligible for previous Version(s) Feature Requests for users with e.g. older operating systems or using plugins incompatible with the latest SU version, the license data should be compatible with at least the previous version and at least the …

How to enable my legacy perpetual license?

SketchUp

SketchUp3D_de July 15, 2020, 9:42am 11

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How to enable my legacy perpetual license?

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