This subject came up in another thread and I was advised to create a new thread, so here it is.
Over many years I have paid well over a couple thousand dollars for multiple copies of SketchUp and SketchUp Pro. I also have thousands of .skp files that I, and those who have worked for me, have created.
And typically I renew computers to stay up to date with current technology. When this happens, my current machine is wiped and passed off to someone else, and I just install the latest version of SketchUp on my new machine.
Up until now, that required an email or phone call to tech support and they provided me the correct information to supply my current license to my new hardware.
I am now told that will no longer work for me-- unless I have the latest paid for and/or subscribed version. But, I no longer intend to use SketchUp, other than to access older files and export some objects.
So, my question is, why would SketchUp not want me to be able to use a legacy version with a paid for license on my new computer? Or, put another way, what is the business case for disenfranchising good paying customers by not allowing them to readily access their paid for licenses?
FWIW, I am also told if my computer is stolen or it breaks, my license is also no longer valid.
Perhaps someone from Trimble can shed some light on this very strange one-of-a-kind licensing policy, which I’ve never heard or seen before?
My best thinking is there should be an easy remedy for this-- email or call to get a fix, just like before.