How often this program crashes?


#1

I wonder how often the program crashes for you all.
Is there any way to identify what causes it?
I guess I can try to disable some extensions and just to keep with the ones I require enable.


#2

It’s very rare that I get crashes. Are you getting Bug Splats? Do you send them in with identifying information like an e-mail address?


#3

Not sure about what Bug Splats means, I heard of bug splash or splash screens, for something like little popups that offer you to send a report.
I did it, but I didn’t pay so much attention, I thought it was going just something ocassional, but I will try to pay more attention the next time it happens to me.


#4

It is Bug Splat, not splash. When the window opens, write a description of what you were doing when it occurred with as much info as you can give. Include your name and e-mail address so it’s possible to identify you. Someone on the SketchUp team can look at the reports from you and generally identify where the crash is coming from.


#5

Good, I will.
I will let you know if I get more info.


#6

I’d say my pro16 which I lean on pretty heavy on a daily basis splats once or twice a month at most. It’s almost always an extension operation that triggers a crash.
Sending the crash reports helps drive future improvements.


#7

99% of crashes are related to:

1.) incomplete or flaky OpenGL support of used graphics card driver
2.) incompatible or faulty plugins/extensions
3.) multiple or broken off installations of req. MS runtime libraries


#8

Thank you all.


#9

Hi All,

I get “bugs plat” stupid amounts at the moment (since upgrading to 2017 and V-ray 3.0) I have had to set auto save to every 2 mins to stop me losing work. So far it has crashed about 5 times today… although I do think it is V-ray rather than sketch up as it only happens when I am doing something in V-ray settings or rendering.


#10

Vray seems to be notorious for causing Bug Splats. Try disabling the extension and working for awhile. Do your splats quit?


#11

haven’t tried that, i need to try finish this model asap lol. The bug splats also crashes … all very odd.


#12

this is the most likely cause of the frequency of ‘Bug Splats’…

models need time to save, and vRay will also be trying to update all it’s stored data as well…

combined it may take more than 2 minutes, so when the next autosave kicks in, toast…

use a manual save with vRay disabled unless actually rendering…

john


#13

I forgot to mention this. it’s one of the errors I’ve been receiving lately, it’s not a crash splat anyway.

If you open the .skp file it should ask you the same.

solid12.skp (63.7 KB)

dontpanic

Is it normal? how can I figure out what’s wrong with the model?

EDIT: If I check fix now it lets me know what it did, it seems to have to do with the measurements. I think it has to do with the measurements I took and then I make a group.

Results of Validity Check.

Point reference 1 for CDimensionLinear (1295) is not valid
Entity CDimensionLinear (1295) should be erased - done
Point reference 1 for CDimensionLinear (1298) is not valid
Entity CDimensionLinear (1298) should be erased - done
Point reference 1 for CDimensionLinear (1299) is not valid
Entity CDimensionLinear (1299) should be erased - done
Point reference 1 for CDimensionLinear (1300) is not valid
Entity CDimensionLinear (1300) should be erased - done
Point reference 1 for CDimensionLinear (1301) is not valid
Entity CDimensionLinear (1301) should be erased - done
Point reference 1 for CDimensionLinear (1302) is not valid
Entity CDimensionLinear (1302) should be erased - done
Point reference 1 for CDimensionLinear (1303) is not valid
[…]
Point reference 1 for CDimensionLinear (1311) is not valid
Entity CDimensionLinear (1311) should be erased - done
Point reference 1 for CDimensionLinear (1312) is not valid
Entity CDimensionLinear (1312) should be erased - done


#14

It indicates that you’ve created some bad geometry somehow. If you run Fix Problems and look at the report, you’ll see the following:

Results of Validity Check.

Point reference 1 for CDimensionLinear (1295) is not valid
Entity CDimensionLinear (1295) should be erased - done
Point reference 1 for CDimensionLinear (1298) is not valid
Entity CDimensionLinear (1298) should be erased - done
Point reference 1 for CDimensionLinear (1299) is not valid
Entity CDimensionLinear (1299) should be erased - done
Point reference 1 for CDimensionLinear (1300) is not valid
Entity CDimensionLinear (1300) should be erased - done
Point reference 1 for CDimensionLinear (1301) is not valid
Entity CDimensionLinear (1301) should be erased - done
Point reference 1 for CDimensionLinear (1302) is not valid
Entity CDimensionLinear (1302) should be erased - done
Point reference 1 for CDimensionLinear (1303) is not valid
Entity CDimensionLinear (1303) should be erased - done
Point reference 1 for CDimensionLinear (1304) is not valid
Entity CDimensionLinear (1304) should be erased - done
Point reference 1 for CDimensionLinear (1307) is not valid
Entity CDimensionLinear (1307) should be erased - done
Point reference 1 for CDimensionLinear (1308) is not valid
Entity CDimensionLinear (1308) should be erased - done
Point reference 1 for CDimensionLinear (1309) is not valid
Entity CDimensionLinear (1309) should be erased - done
Point reference 1 for CDimensionLinear (1310) is not valid
Entity CDimensionLinear (1310) should be erased - done
Point reference 1 for CDimensionLinear (1311) is not valid
Entity CDimensionLinear (1311) should be erased - done
Point reference 1 for CDimensionLinear (1312) is not valid
Entity CDimensionLinear (1312) should be erased - done

Exactly what you did for those problems to appear is hard to say because we don’t know how you went about creating it. Most of them point to issues with anchor points for dimensions. How did you create the dimensions?


#15

Thank you @DaveR

It seems to be because I took the measurements and then I only turn the shape into a group instead of including the measurements inside the group.


#16

You should make the group first and then add the dimensions outside of it.


#17

I think some of the dimensions I took weren’t possible to take when it was a group.
Nevermind, I’ll pay more attention next time trying as you’ve said.
Thank you :wink:


#18

Now a bug splat appeared, I gave my e-mail and I described what I was doing as best as I could.
Could SU installed as normal user the cause of the problem?
I made a shape like this one, https://1.bp.blogspot.com/-LeKWkKRKLuQ/UnXAKZHo1VI/AAAAAAAAAXo/qdVbSjUDuQg/s1600/EjerBas02.png
I tried to move it upward with the up arrow key modifier and then the bug splat appeared.
I will reinstall as Administrator to see what happens.


#19

Do you mean instead of right clicking on the installer and selecting Run as administrator? Perhaps. If that was the cause, you could repair the installation using Run as administrator and see if that helps.

That shape by itself shouldn’t cause a Bug Splat.


#20

Reinstalling as Administrator.
I’ll keep you all up to date