How do I remove a shared user from my model?!

Trimble Connect
1

I cannot for the life of me find where to remove a share user!

Trimble Connect is a mess!

There’s app.sketchup.com and there’s Connect “proper” that converts your model to view in the Connect model space.

It’s like I need to bookmark those specific web addresses because finding them ever again is impossible if you try to log into Connect :scream:

2

And another thing… does a person I share a model with have to create a Trimble account?

3

So, I shared a model to a different email address I have and I was able to access the model without needing to request access from myself.

For some reason the other email address appeared to be another instance of me, i.e. the account I have with SketchUp.

When my client received my share notification, I received an email asking to grant access and when I did, I got this page – which I had landed on with a previous attempt to share a model with someone else but couldn’t ever get back to that page!

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So I kept this page open in my browser because I was worried that I would lose access to it forever.

When I was finally able to log into Trimble Connect there was no menu option to view share details – it was making me really cross.

And in SketchUp itself there doesn’t appear to be any option to manage sharing as the above webpage does – at least I can’t find it.

So, in an act of desperation I navigated to app.sketchup.com/app and Lo! I was presented with my online SketchUp Home showing my recent models. And when I opened my model from there I was able to click on the Share link to get this:

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On the Home page that was showing my recent models there should be an option to manage sharing without having to open the model.

4

In the collab bar in SketchUp, there is an option to Remove…

Remove User
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5

Thanks Kyle – the frustrating time I was having was getting to a point where I could access this dialog, where – as you point out – one can click on down arrow to access the options:

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6

yes - anyone who wants to leave a comment needs to create a Trimble ID

7

Can the comments be deleted?

8

The person who left the comment can delete their own comments. As the model owner, you cannot delete others’ comments. You can mark others comments as read or unread and filter those.

9

How the model owner can obtain a model without comments? Some comments can be usseless but you see an icon in the model…

10

hmmm, purely on a moderation standpoint, this is needed.

11

100% agreed. This release was only the first public iteration of collaboration - I can only assume more improvements and features are on the way.

If you are in our Private Labs, that’s a great place to leave feedback. Or a forum post with the tag Feature Requests.

1 Like
12

Thanks for trying this new feature and for the feedback, Paul.

  • If you are using SketchUp for Desktop, you can access your share dialog from this icon in the toolbar. This will open the Collaboration bar and clicking Share will reveal the share dialog. You can also get to the dialog via the File Menu > Trimble Connect > Share a Link
    Screenshot 2025-12-09 at 11.56.04 AM
  • To see all your Trimble Connect files, you can do the same File Menu > Trimble Connect > Open from Trimble Connect
  • If you’d like someone to leave comments, they do need a Trimble ID. If you’d just like them to view the model you can choose “View Model” for the General Access section and copy the link to share.

Hope this helps.

13

Good feedback. We’ll add it to the list of feature requests.

1 Like