Wanted to check if anyone knows how long does support usually take to get back to you on a refund request?
I contacted support via the support form requesting for a refund 5 days ago, and was sent an email confirmation that my support request was received. However, I have yet to hear any updates from them.
Getting a little worried since the refund validlity is only 14 days and it has been 6 days since the payment. $399USD is a steep price to pay if the refund isn’t approved Is anyone able to let me know if the wait time is normal? Thanks
So, this is a community forum, most of us in the community are regular people like you.
Waht I can do is ping @Missa_g and @colin , they might know the right people to contact.
That being said, 5 days is a short time, considering there was a weekend in the middle of it and also, time zones
as you requested the refund within the 14 days, you should be fine. keep in mind that the bigger the company, the more inertia it has. everything (support, cancellation, payment) might take time. unfortunately.
by that I mean that trimble is based in Colorado. off course they have teams all around the globe, but I can’t say for sure their support staff is closer to your time zone.
and it’s 2am in colorado right now.
(yeah, I have a clock se to its time, it makes it easier to know when they are ghosting me / just sleeping )
Righttt, I’m in Asia so time zones might be a big reason why I haven’t heard back yet Will let it sit for a few more days, hopefully i’ll hear back soon.
Sorry to trouble you again, but could you check in with the support team on my refund request again? I was told that the refund would be done within 5-10 business days since my request, but I’ve yet to receive it. Thanks a lot
Is anyone able to let me know if the wait time is normal? Thanks
and also, time zones 
)
Much appreciated