After cancelling auto-renew, Trimble reinstated it without my approval. Have contacted support 5x’s in the last 11 days and opened 2 cases, but not a single response. Frustrating lack of support by Trimble when paying for a ‘Pro’ subscription.
Still no response from Trimble.
Q: did you buy the temporary license from Trumble or did you rent the program from one of many resellers?
A: from trimble.
R: then i am out of options.
A: from a reseller.
R: then maybe you should contact their support.
For anyone interested, normally auto renew and refund things are usually handled automatically, which would include a message back to the customer. I gather there was something different about this case, and it had to be processed manually. That was done some days ago, but in doing it the manual way, a message wasn’t sent to the customer let them know it was being processed. The rep who did the processing will be sending an update.
Hello, we are investigating your case and will follow up with you shortly.