We’d need to see your SketchUp model to be able to tell you where the problem lies. Upload it so we can help you.
Your profile says you are using SketchUp 2017 Pro but you’ve posted in the SketchUp for Web category. Which version are you really using? Correct your profile to show the right version. Also correct the operating system (‘sketchup pro 2017’ is not an operating system) and graphics card (‘nope’ is not a graphics card).