Help! All my projects are suddenly gone

[madsfvj]

Hi,
I logged on to SketchUp Free just now, and suddenly all my projects, that I have spent maybe 30-50 hours working on, are gone. I have checked that the account is the right one (using gmail).

Also it seems that it does recognize my three projects initially since it shows a glimpse of three images when I log on, as if it has detected something, but then in a millisecond it removes the project-“gallery” and treats me as if I’m new and have no current projects with the sign: Welcome to SketchUp! start modelling

What to do?

Best

[mrbunyano]

Same thing has happened to me! When I select Open | Trimble Connect, I get an error message that says: “We were unable to retrieve your data, please select “Retry” below to try again.”

[DaveR]

Trimble Connect was down for scheduled maintenance but the maintenance is complete. You should find your models aren’t actually gone.