Has anyone seen issues with Mac Catalina?

Has anyone seen or had any issues with SketchUp Pro 2020 and Layout 2020 on Mac OS X Catalina?

Has anyone seen or have had issues with any other background apps running on their Mac that causes issues with SU?

Trying to figure out why my system keeps crashing and actually locking up my system so much that I have to do a hard shut down and an SMC reset to get my ports to work.

Thanks.

background syncing has caused issues for some…

check iCloud, Dropbox, etc… settings…

john

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How do you suggest fixing this? I have iCloud, dropbox, one drive and google drive…

Are you saving files and working on files directly to/from cloud storage? If so, don’t.

I was but corrected that and it still crashed…

Are there any apps you would recommend not be running in the background or I should remove from my system???

you can exclude SU and LO from automatic iCloud syncing in System Presences, I believe…

DB usually only checks it’s folder, so don’t work on files it that folder if it’s turned on…

john

When the problem occurs, is it the SketchUp and/or LayOut application that crashes? If so, do you get BugSplat dialog/s? Submitting BugSplats and including your name/email really helps us narrow down the problem.

My issue is with LayOut. It works for a short while, then it bogs down (or something). Selections don’t show up until a few minutes later. I’m using Catalina and SU/LO 2020. The trouble started with the Catalina upgrade.

We have an ongoing issue with LayOut. The symptoms are different to what you’ve noticed. What you may have seen is that the page doesn’t update after you have made a change, but the Pages thumbnail does update.

You can make the page update immediately either by resizing the window, or by zooming in or out a tiny amount.

Hopefully that’s what you’re seeing. If it is you can get a fresh start by closing and opening LayOut again. There isn’t a fix for it yet, but the problem seems to happen to people using Magic Mouse. If that’s what you are using, can you try a normal corded USB mouse, and see if that stops the problem?

It’s more like this: I start making simple edits, moving text, etc. and the program works temporarily but rather quickly slows down to where an edit takes minutes. Zooming in and out or changing the window size did not affect the problem.

I’ve installed and reinstalled SketchUp Pro and had my computer’s memory cleaned up professionally. Since no one else seems to be having the same problem, perhaps something else is going on, but what?

I’m having the same problem. SU and LO lock up, loading time are never ending, crashes frequently, do not perform functions as selected (especially Layout)

  • MacBook Pro 15" 2017
  • OS Catalina (up to date)
  • SU/LO Pro 2020.2
  • Graphics: Radeon Pro 560 4 GB / Intel HD Graphics 630 1536 MB

Steps done:

  • Stoped syncing files through Google drive file stream, downloaded directly to hard drive, quit cloud syncing, closed all other programs besides Safari.
  • Removed Spotlight from searching online cloud storage like G-drive file stream
  • Followed all in-app SU performance steps ex: Purging unused, fix problems, simple styles…

File sizes are no that large

  • SU files 10 - 15MG

After countless days of effort to get my work flow back to smooth I still am unable to work without frequent app restarts, force quits, system reboots.

Have also uninstalled and reinstalled SU and LO 2020 and still having the same problems.

It feels like a software issue between maxOS and SU/LO 2020

Happy to answer any questions from SU team to provide as much detail as possible to support their efforts to improve this struggle. I’m a 5 year Subscriber to SU and seems like an annual issue with Mac and SU as updates are provided between the two.

Not only does SU and Layout 2020 perform extremely poorly but the entire Mac OS is performing sluggish and slow. Notice frequent issues when selecting vector rendering in LayOut and once SU and LO begin to interact the whole system goes down with them.

Any suggestions , more importantly solutions from the Mac / SU community users or SU team will be a life saver to get projects back on timeline as days and now almost weeks have been lost to this issue.

Was there a time when SketchUp and/or Layout were working better on this same computer? If so, what has changed between then and now? For example, any new SketchUp extensions installed? You might try using the Window->Extension Manager to disable all extensions, quit SketchUp completely, then restart SketchUp and see how it behaves.

Since the entire computer seems sluggish, open the Activity Monitor and check the various tabs to see if something is hogging resources.

@slbaumgartner: Thank you for this suggestion. First time really paid attention to this data window. Will keep an eye. At the moment got back unto work flow by closing everything besides SU/LO and working directly off the hard drive storage.

@TDahl: appreciate the tips. I’ve uninstalled the extensions that I no longer use or that warn that they are not compatible with the latest version of SU (only a couple such as Animator and Weld - weld because now the function is a standard SU option in the right click menu items list.

I am NOT using Vector or Hybrid renders in LayOut as I have been able to find work flow again and don’t want to risk further delays. Will try some deeper functions after I get caught up and will follow up if the issues return and persist.

Of note: I am also rendering manually in L/O. Auto reader is off. not sure what is the magic combination of work arounds and hope that LO can catchup to maxOS functionality soon.

To me, this strongly suggests that you are trying to run more things at the same time than your computer can handle. When the running apps use more memory than is physically available, the OS starts to “swap” portions to and from the disk to make “virtual memory” space. This is vastly slower than when swapping isn’t needed. Watch the memory usage tab of Activity Monitor, particularly the summary info at the bottom to see if your running apps are requesting more memory than you have.

BTW, this is not peculiar to macOS. All modern OS’s use similar “virtual memory” techniques.

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