Ghosted images when exporting to a PDF


#21

It’s very disappointing that this issue has been going on so long. The proposed workaround doesn’t work either. For a while I was able to export a pdf with all the print and display options set to High and it would work, but that’s no longer the case. Seems like a pretty critical flaw, that I basically cannot print ANYTHING from Layout. The program is worthless without the ability to print plans. So why am I still paying for the maintenance program again???


#22

Thanks for the tip Mike.
I changed the scene to a different one, then re loaded the scene I wanted.
This fixed the Ghosting temporarily. I printed the page OK.

I tried to print the same page again 5 minutes later without clicking anything on the page: it is ghosted again.

I am using this software in a business production role, with time critical deadlines.
This is a time consuming, annoying, unnecessary workaround.

It is not a “Fix” for the problem.

I see that this problem was first posted here 22 weeks ago. Is anybody working on this?

M.


#23

Upgraded Mac to Mojave 10.14.1
Pages containing raster images still ghosted and pale when printing.

No response from Sketchup?


#24

Hi all, please know that we have been investigating this issue on our end. When LayOut sends an image to pdf or print, a re-render is performed at that point. When this occurs the color profile is being injected for some reason coming from the OS producing the faded images.

Currently the only work around we have is to remove the color profile on the exported pdf’s as Wei has described above above.

I am sorry for this inconvenience.

Trent


#25

Trent, Thanks for acknowledging that you guys know this is still happening. I realize it’s not affecting everyone but it’s been extremely disruptive to my professional workflow. I’m looking forward to when your team has it resolved…


#26

What exactly is “the” color profile?

I’m not an expert, but my understanding is virtually all Adobe applications are color managed, that is, they are always dealing with some ICC profile. It’s normal for an image to have a profile. The question, I think, is which one.

After some quick research, it looks like if you have Acrobat Pro, you can inspect the objects in the file including what ICC profile they have. Go View->Tools->Print Production, then Output Preview. Here is an example using SU Pro & Layout 2018, Acrobat Pro 10 all in MacOS 10.11.6:

Has anyone poked around their problematic PDF’s with this tool to see what they say the profile is on the bad images?


#27

Sketchup now updated to 18.1.1180.
Was exited to see new PDF window. Disappointed to see that the application still does not print properly!

AAAAhhhhhhhhhggggggghhhhhhhhhh!


#29

Hi Trent.

This colour washout happens to me when I send to a printer. Only happens on pages with raster images. What is the workaround for printing these pages?

Very frustrated with lack of response on this issue.

M.


#30

Just downloaded the latest version. Had a simple cabinet drawing I worked on yesterday that wouldn’t render correctly when exporting as a PDF. Tried it this morning and it did the same thing… Still not fixed… On shot is if the unrendered image in Layout the second shows how it prints or exports to a PDF

Uploading: Screenshot 2018-12-06 08.09.23.png…


#31

can you upload the faded PDF for investigation…

john


#32

Hi MarkWarder, we unfortunately were not able to include a fix with the 18 M1 update. This had to be isolated to a Crash with Mojave and the export dialog for the risks involved.

We have had reports of people having success when they changed the jpg compression quality in File -> Export -> PDF (Options) fixed the issue for them. They also confirmed that File -> Print (as PDF) still comes out as pastel.

Sorry this has been such a pain, but see if you find success with this.

Trent


#33

Hello everyone, I just purchased a new MacBook Pro i9 with the new Vega 20 graphics card onboard. This version also has 16gb of ram.

I was eager to test the PDF export on this new machine and unfortunately I still have the problem with ghosting. The only way I can get it to work is if I export the page as a PDF and choose medium settings which is still not ideal for presentation work. I included the image that works and I’ll try uploading the ghosted version as well. I’m disappointed that it doesn’t work…

Typical Graphic Elevation_MED.pdf (1.7 MB)


#34

Thanks for your reply Trent.

When I have finished a Sketchup model, I prepare 2 Layout files:

a. 3 page low res PDF to email to customers and get signed off.
b. 10 page printed document printed out for the workshop to build the products.

The scenes included in the Customers PDF are also repeated in the Workshop Version, with additional 2d orthographic scenes including dimensions etc.

The customers low res PDF has never been a problem for me. Unfortunately workshop documents always print with raster views ghosted. Vector images are OK.

My issues are not with PDF creation, but with printing from Layout.

Hope you can help with this.
Regards
Mark.