Geo-Location feature returns log-in error

When I try to add a Geo-Location, instead of the location loading, I receive an error stating that I must log-in to SketchUp even though I’m already logged in (my account login green checkmark deactivates when I select Group-Location):

“Sorry! You must be logged in.
Please close this window and sign in to SketchUp by clicking on the Account icon.
Look for it in the upper right corner of the modeling window.”

Does anyone have any suggestions…I’m using a MacOS Sketchup Pro

First I would try logging out and logging back in again.

I’ll give that a try! Thanks, Anssi.

did you find the solution ? Thanks

Hey Folks

The recent upgrade of Trimble’s sign-in platform is causing this message for a lot of people. The solution is to:

  1. Sign out of SketchUp,
  2. Restart the app,
  3. Sign back in. Add location should work again

Sorry for any inconvenience

1 Like

Thank you ! It’s working :slight_smile:


Everything’s working now! Thank you.


1 Like