When I try to add a Geo-Location, instead of the location loading, I receive an error stating that I must log-in to SketchUp even though I’m already logged in (my account login green checkmark deactivates when I select Group-Location):
“Sorry! You must be logged in.
Please close this window and sign in to SketchUp by clicking on the Account icon.
Look for it in the upper right corner of the modeling window.”
Does anyone have any suggestions…I’m using a MacOS Sketchup Pro
First I would try logging out and logging back in again.
I’ll give that a try! Thanks, Anssi.
hello,
did you find the solution ? Thanks
Hey Folks
The recent upgrade of Trimble’s sign-in platform is causing this message for a lot of people. The solution is to:
Sorry for any inconvenience
Bryce
Thank you ! It’s working 
Everything’s working now! Thank you.
PAMELA BROADY
This seems to be an ongoing issue for me. I get a window instructing me to sign in. I am. Signed out and in as well. Re-loaded the program. Still no luck. Help…?
Yes, SketchUp. 2 years later…
Hi,
Sorry to hear this isn’t working for you
It’s important that you close SketchUp between signing out and sigining in, did you try that?
Dan
Yes - but it seems to have sorted itself out. I just got the reply today, 11 days later. I have signed in multiple times since, and used the Geo-locate feature about a week ago and it seemed to work out fine - I will make sure to close, sign in, and re-open. Thanks!
Glad you got it working!
The forums are great for getting ideas from fellow users, but are not continuously monitored by members of staff, so please use customer support at https://help.sketchup.com/en/contact-support for access issues like this in future - that’s why you pay your license fee 
Dan