Can't log in to Geo-location with Sketch pro 2021

I’m already signed in Sketchup. But the message said it was not and to log in. So there’s two different messages. I’m trying to search a land by city that receives the sign in message.
Thanks for any help, I posted a photo of the message in Sketchup

I am having same problem in 2019 pro.

I had the same problem last week with SU Pro 2021. I was told to log out (from within Sketchup under the Help toolbar), then log back in. It worked for me.