Generate report error..Help required

SketchUp Pro
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Windows 10 Pro 10.0.16299 Build 16299

I tried it on my old Mac and it worked fine, too. Run 10.11.6.

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Windows 10 as well

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Which version of Windows 10?

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os

attached is the operating info

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The Netherlands

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Have you used 3D warehouse models? Which ones?

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So this doesnā€™t seem regional, or OS-related, so Iā€™m guessing itā€™s not browser version or update-related either. I have a feeling it has something to do with our web services, our actual websites, but I donā€™t know enough about the back end of these things to have a solid theory, My area is more front-end product usability support.
It might be helpful to somehow find out more about the nature of the dialog boxes that are popping up. I wonder if there is a way to find out if those pop-up boxes belong to the OS, or to the browser, or to the SketchUp application? Knowing what specific computer service is generating the error window might point to the root cause, if that makes sense.

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Would any users with this issue be willing to do a live remote session with our people, since we canā€™t reproduce the issue internally? Please mention what country or state/province you are in.

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Hi all,

Iā€™ve been looking at this issue today and unfortunately, I cannot recreate the issue locally either. I have performed a couple cache invalidations targeting Generate Report with the thought that perhaps a previous issue that has since been fixed was cached. I would appreciate if anyone affected by this issue could re-test Generate Report.

Thanks!

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not sure if related:
when deleting the standard template:

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I Just tried it again and it is still sending the same errorerror

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I would be willing to try

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@mthrongard Thanks for volunteering! Are business hours or after business hours better for you?

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I can try too. Australia - MAC OS 10.13

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Thanks, Marco. Iā€™m sorry that this problem is global, but if Roy does need to see the error live while heā€™s working on this, itā€™s helpful to have the option of users in a variety of time zones.

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I have tried from a different machine ( MAC OS 10.11) and a with fresh installation of Sketchup. I have tried the ā€œgenerate reportsā€ and it works fine with no error.

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Just ran the generate report on a small project that I have half finished. The report created the .csv file flawlessly on SU2018 and Windows 10 Pro Version 1803 - Build 17711 (prerelease 180703-1539).

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@marco.baretta is it working on your first computer now? Could you try this, please:

  1. Try Generate Report with your old installation of SketchUp on your original computer that had problems with it.
  2. Reinstall SketchUp and donā€™t update any extensions, then try Generate Report again.
  3. Update any extensions that need updating, then try Generate Report again.
  • and then let me know what happens at all 3 steps, please.
    Thanks! And thanks for trying with a different computer. Was that computer on the same internet network as your first computer? Iā€™m curious about anything that could affect the security settings.
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During business hours works best for me. I use it at work daily. Tried it again this morning and still not working.

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This is a really strange problem. This morning (the Netherlands) the problem still occured. Then, 2 hours later, it seemed to work again. Happy, offcourse! But after rebooting the computer, the same problem occurred againā€¦ Canā€™t explain why, but it is really weird.

Generate report worked for a short while after setting up a teamviewer-session with our dutch supportchanel. Perhaps this has something to do with it? The second time we tried teamviewer again with no results.

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