Forgotten password

Hi there! Please, could sombody help me with signing in to Sketch up?? I forgot the password and when I sent the request for new one - no email has came:( inbox empty, spam empty, promos empty… any ideas how to reset password?? Thanks a lot!

Try to log in from a private tab.
Then request forgotten password.
Be sure to fill in the email adres (again) and to see the confirmation after hitting Enter.
Then check the spam and unwanted boxes.