Cannot sign into Sketchup drawing program

Help! I cannot log into Sketchup. When I try to start the drawing program (Sketchup), I am asked to log in. I forgot my password so I tell them that and they say to go to my email and follow the instructions. When I go to my email, there is no email from Sketchup. So, I cannot open the drawing program. What to do???

Have you checked your spam file?

In a case where you can’t find the email anywhere, try opening an incognito browser window, then sign into sketchup.com. On the second step of that, do the forgot password again.

I have been finding that doing it that way increases the chances of the email getting through.