Firewall blocks

SketchUp Computer Advice
1

Hi,
looking at Sketchup for the Web Free initialy for 5 people.
We get the blue Spinning SketchUp logo on the web browser and it will not move on.
After a bit of firewall tinkering and policy testing, I found that SketchUp web seems to want to download some compressed files - templates.zip.1.and shares:1

We block access to zip files on our servers across the site for security reasons. is there any way around this at all please.
I cant allow Zip files on the firewall, but would like to use SketchUp.

Many thanks

Trev

2

Is this in a primary school type of setting or is this a commercial application?

3

Hi,
its in a adult education centre. 5 Students on 10 week course so users can change very frequently.

4

It might be worth contacting the Educational folks to see what they might have to offer in the way of the desktop version.

https://help.sketchup.com/en/contact-support/education-question

5

thanks I will try that now.

1 Like
6

Hi, an update:
We have purchased some licences and installed them on our computers,
Set up the firewall for the following:

  • Ports 5053 and 50530 must be open.
  • IPs 34.218.95.16, 52.10.114.51, 35.155.75.69, and 52.40.227.59 cannot be blocked.

yesterday it worked fine and I could run the program and see the number of activations
today, all I am getting on all machines is :
Oops…
SketchUp Pro is unable to connect to the network license server.

Please read this article on how to troubleshoot the issue.

trying to troubleshoot now !!

7

I wonder if this is yet another instance of Windows group policy weirdness. Possibly your changes to the firewall settings didn’t survive a restart and relogin…