Please stop blocking my VPN

I use a VPN. When I try to open Sketckup Web, I get:

An Error Occurred During Authentication

Error exchanging code for token, accessCode = 78fbb887ffdab3a0c87a6afe8188ba8e, message = Problem fetching access token invalid_grant, Provided Authorization Grant is invalid

If I kill my VPN, I can get into Sketchup.

Please stop blocking my VPN.

I would guess that rather than SketchUp blocking your VPN, your VPN is blocking SketchUp. I don’t know which ports SketchUp Web requires to be open. @colin ?

I do use VPN with SketchUp quite a bit. There are some things I cannot do, mostly to do with network licenses.

Can you check this article, to see if there are certain ports being blocked?:

Sorry, I’m confused. I’m using SketchUp Web so my computer connects to port 443 on SketchUp’s computer. Are you saying I also have to open ports on my computer for SketchUp to connect to?

You are doing VPN, and I’m not sure what other restrictions that adds.

This topic was automatically closed 91 days after the last reply. New replies are no longer allowed.