Please stop blocking my VPN

walt_trimble · October 22, 2021, 4:08pm

I use a VPN. When I try to open Sketckup Web, I get:

An Error Occurred During Authentication

Error exchanging code for token, accessCode = 78fbb887ffdab3a0c87a6afe8188ba8e, message = Problem fetching access token invalid_grant, Provided Authorization Grant is invalid

If I kill my VPN, I can get into Sketchup.

Please stop blocking my VPN.

Anssi · October 22, 2021, 7:36pm

I would guess that rather than SketchUp blocking your VPN, your VPN is blocking SketchUp. I don’t know which ports SketchUp Web requires to be open. @colin ?

colin · October 23, 2021, 1:36am

I do use VPN with SketchUp quite a bit. There are some things I cannot do, mostly to do with network licenses.

Can you check this article, to see if there are certain ports being blocked?:

walt_trimble · October 23, 2021, 1:59am

Sorry, I’m confused. I’m using SketchUp Web so my computer connects to port 443 on SketchUp’s computer. Are you saying I also have to open ports on my computer for SketchUp to connect to?

colin · October 23, 2021, 2:01am

You are doing VPN, and I’m not sure what other restrictions that adds.

system · January 22, 2022, 6:02pm

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