FireProGl 7800 Windows 10 and Sketchup Pro 2016 Issue

Technical Problems SketchUp
1

I recently upgraded to windows 10. I installed Sketchup 2016. The graphics card I have is a FireProGl V7800. Unfortunately, sketchup is not detecting my graphics card so I’m unable to take advantage of all its features.When I open a large file the frame rate is choppy and sometimes sketchup freezes when loading. I updated the drivers but still this version of sketchup cannot see my card. Apparently, Sketchup 2016 uses Open Gl 2.0. So, is my card outdated, is this a windows 10 issue or did I install the wrong drivers? I attached specs of my rig. Thanks

Operating System: Windows 10 Pro 64-bit (10.0, Build 14393) (14393.rs1_release_inmarket.160906-1818)	
         	Language: English (Regional Setting: English)	
System Manufacturer: System manufacturer	
     	System Model: System Product Name	
             	BIOS: BIOS Date: 10/29/10 22:06:58 Ver: 08.00.15	
        	Processor: Intel(R) Core(TM) i7 CPU

X 980 @ 3.33GHz (12 CPUs), ~3.3GHz
Memory: 12288MB RAM
Available OS Memory: 12280MB RAM
Page File: 3449MB used, 21117MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Not Available

Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.14393.0000 64bit Unicode

Display Devices

      Card name: ATI FirePro V7800 (FireGL V)

   Manufacturer: Advanced Micro Devices, Inc.

      Chip type: AMD Radeon Graphics Processor (0x6889)

       DAC type: Internal DAC(400MHz)

    Device Type: Full Device

     Device Key: Enum\PCI\VEN_1002&DEV_6889&SUBSYS_03061002&REV_00

  Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem

Driver Problem Code: Unknown

 Display Memory: 5874 MB

Dedicated Memory: 2034 MB

  Shared Memory: 3840 MB

   Current Mode: 1920 x 1200 (32 bit) (60Hz)

   Monitor Name: Generic PnP Monitor

  Monitor Model: PA246

     Monitor Id: ACIFF24

    Native Mode: 1920 x 1200(p) (59.950Hz)

    Output Type: Displayport External

    Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll

Driver File Version: 8.17.0010.1404 (English)

 Driver Version: 15.201.2401.0

    DDI Version: 11.2

 Feature Levels: 11_0,10_1,10_0,9_3,9_2,9_1

   Driver Model: WDDM 1.3

Graphics Preemption: DMA

Compute Preemption: DMA

       Miracast: Not Supported by Graphics driver

Hybrid Graphics GPU: Not Supported

 Power P-states: Not Supported

Driver Attributes: Final Retail

Driver Date/Size: 11/3/2015 8:00:00 PM, 1448296 bytes

    WHQL Logo'd: Yes

WHQL Date Stamp: Unknown

Device Identifier: {D7B71EE2-2BC9-11CF-CE76-0C23BEC2C535}

      Vendor ID: 0x1002

      Device ID: 0x6889

      SubSys ID: 0x03061002

    Revision ID: 0x0000

Driver Strong Name: oem59.inf:cb0ae414ffe4100b:ati2mtag_EvergreenGL:15.201.2401.0:pci\ven_1002&dev_6889

 Rank Of Driver: 00D12001

    Video Accel: ModeMPEG2_A ModeMPEG2_C

    DXVA2 Modes: DXVA2_ModeMPEG2_IDCT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeVC1_VLD

Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                 {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                 {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                 {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                 {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                 {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                 {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                 {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

   D3D9 Overlay: Not Supported

        DXVA-HD: Not Supported

   DDraw Status: Enabled

     D3D Status: Enabled

     AGP Status: Enabled

       MPO Caps: Not Supported

    MPO Stretch: Not Supported

MPO Media Hints: Not Supported

    MPO Formats: Not Supported
2

AMD Radeon drivers are well known to be lacking in OpenGL support so it could be your card and its drivers. Some users have reported better results by uninstalling the 64-bit version of SketchUp and installing 32-bit instead. Might be worth a try.

3

Hi Dave,

Thanks for taking the time to respond. I realize this is an old graphics
card but this not just some cheap gaming card. At the time I paid about a
$1000 for it. It’s a workstation card meant for some serious 3d work. I
tested it on a demo of 3ds max and it was lightening fast. Unfortunately, I
can’t afford 3ds max so I bought Sketchup Pro for the architectural
visualization work I do. I installed Sketchup 2016 64 so I can avoid the
3gig limitation the 32bit version has. So now you are suggesting that I
should be content with having no hardware acceleration and also make due
with the 32bit limited architecture?

4

All I’m suggesting is that others who have had cards that aren’t up to the task of handling OpenGL with 64-bit applications have had success with 32-bit SketchUp.

Are you planning to make >3Gb SketchUp models?

5

As I said , I tested this card on the latest version of 3ds max on Open GL
mode and I had no problems. The minimum standard specs for 3ds max far
exceeds the min spec for Sketchup. The models l do can become fairly large.
I render using vray. In the past I was limited on the size of render I can
output because of the 32bit limitation. Even though I have 12gigs of ram
Sketchup can only use 3gigs and when that gets used, Sketchup usually
crashes. With 64 bit, Sketchup can take advantage of more ram without
crashing.

6

OK. Do what you want to do. Do some searching here for ‘Radeon’ and read what other users report.

7

if you wanna get productive and if you don’t need the FirePro for other applications kickt it (= sell it on eBay) and buy a nVidia GeForce GTX 1060 preferrably as the version w/ 6GB V-RAM (= more Cuda cores) and w/ two fans (= silent) form e.g. Asus or MSI.

but hey, as always, it’s up to you…