File suddenly become blank & entire model disappear


#1

While doing my assignment by using sketchup, suddenly scene become blank & entire model disappear. What is this?Why would this happen? Please reply me & help me to solve problem as soon as possible, thank you.


#2

Hard to tell without seeing the SKP file. What did you do immediately before it went blank?


#3

Skp file is the sketchup file right? I didn’t do anything before it went blank. but i saved it after went blank because i worrried that my file is unsaved. after i saved, i open again but still remain the same, that’s blank scene.


#4

Yes. the SKP file is the SketchUp file. Upload it here using the 7th button from the left above the message window where you type.


#5

Try hitting Shift + z.


#6

i can’t upload my file. it loading from 0 percent until 4 percent then come back to 0 percent, it happen few times. Some suddenly stop loading. and aslo, I hitting shift + z, didn’t appear anything. How comes?


#7

If anyone know how to solve this problem or other method to upload skp file, please give some replies, thank you very much.


#8

In SU, try Camera > Zoom Extents.

If you added many guide lines, then first delete them via Edit > Delete Guides, then trying Zoom Extents.


#9

This is a guess as to what happened and how you may be able to avoid it in the future.

There has been a history of this kind of experience with systems having an Intel graphics adapter (card) . The only workaround that I am aware of is to remove your 64-bit version of SketchUp and replace it with the 32-bit version. For some unknown reason, the 32-bit version works acceptably with the Intel graphics card and SU 2016.

After you uninstall the 64-bit version, you can download the 32-bit version of the same release by clicking the following url link: http://www.sketchup.com/download/all

Hopefully this works for you. Typically the file should still remain on your system, but you may need to perform a search using the date and/or filename or other criteria to locate it now.


My model is BLANK!
#10

ok i will try it thanks.


#11

thanks, but i don’t understand last sentences. How to perform a search using the date and/or filename or other criteria to locate it?


#12

some enquiries: okay, i saved the skp file as sketch up pro 7 at the 1st time, but then i open with sketch up 2016 version at the 2rd time. So if i save my file at 2rd time, it will automaticlly become 2016 version?
If i want remain the file as SU pro 7, need to click"save as…" everytime? Thank you.


#13

Yes, you would have to do “Save As” every time you want to save a SU16 file as SU7 file.