Extension manager cannot show up

SketchUp Pro
1

Hey Guy，
Does anyone know why my extension manager isn’t showing up? I remember being able to open it before, but today, it won’t appear…
I tried this link way, but it totally doesn’t work. By the way, I’m using Sketchup 2024 Pro.

2

hello

open the ruby console and paste this and see if it fixes it (extensions > developer > ruby console )

ObjectSpace.each_object(UI::HtmlDialog, &:center)

if it doesn’t and if you have an external monitor, unplug it, restart sketchup, open extension manager and plug external monitor again

3

That’s really sad, neither can work…

4

have you tried resetting workspace ? (window > preferences > workspace > reset workspace)

5

Tried before i post, even reinstall the program, it still cannot show up. …:cry:

6

This is usually a lost window issue, especially if you use multiple monitors. Resetting workspace won’t reset the location of dialog windows, but deleting the Preferences file will (this will also reset your other preferences such as toolbars and trays). Make sure SketchUp is fully closed first or this won’t work.

If you are on Windows: go to C:\Users\user name\ AppData\ Local\ SketchUp\ SketchUp 2024\ SketchUp
On Mac: Go to Finder and click the Go drop down in the top left. Holding the option key select Library. Click on Application Support > SketchUp 2024> SketchUp

Delete the file called PrivatePreferences.json. If you are feeling adventurous, you can also open this file in a text editor (like Windows Notepad) and remove the section (near the bottom of the code) that looks like the below. Then save the file. That will reset only the location of the Extension Manager dialog.

“WebCommonDialog_ExtensionManager”: {
“Height”: 668,
“Left”: 3011,
“Top”: 165,
“Width”: 1000
},

This works for 3D Warehouse, Extension Warehouse, and Add Location windows as well, just delete the relevant section in the json file or delete the entire file if you don’t mind resetting your workspace as well.

If that doesn’t work, submit a case through our support form so we can keep troubleshooting: https://help.sketchup.com/en/contact-support

2 Likes
7

Oh God, this is the solution, thank you so much.