Extension loading issue

SketchUp Pro
1

Hello

  1. Taking online SketchUp for Landscape & Site Design practice course learn.sketchup.com

In part 1 we are learning CAD clean up and making faces.

  1. Having an issue with extensions not showing in extensions drop down list.

  2. Online course suggests the EdgeTools2 extension to close line gaps:

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  1. I installed as shown:

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  1. But when checking get this message:

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  1. I can’t find the Extensions tab in the Preferences menu. Where is this located?

  2. I have also tried restarting SU.

File size too big to upload here.

Thanks!

2

I’m on windows, so I hope this helps.
EXloading

3

Thanks, I’m aware of the Extensions Manager, but pop up says ‘Preferences’
which is possibly where the confusion lies.

I’ve tried to load again and again and still get the same message. Extensions says it’s loaded but not showing up in manager:

  1. INSTALL

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  1. CONFIRM

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  1. SAYS SUCCESS

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  1. DROP DOWN DOES NOT SHOW SUCCESSFUL DOWNLOAD

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  1. WHEN I CHECK EXTENSION WAREHOUSE, EXTENSIONS STILL SAYS “INSTALL” WHEN IT SHOULD SAY “UNINSTALL” IF IT WAS INDEED INSTALLED SUCCESSFULLY

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4

Hello

I just located the extension. Rather than being list on the extension drop down, it was placed at the bottom of the tools drop down which is a bit confusing.

Thanks for your help

5

It’s a good idea when installing extensions from the Extension Warehouse to scroll down a bit to read instructions and such. There’s information about where you’ll be able to access the tools and also if there are any required support files needed.

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6

Thanks

Thanks

Daniel

Daniel O’Kane

CAL LIC #1038951

7

This is a bug. The Extensions panel of the Preferences dialog was moved to it’s own Extensions Manager dialog with the 2017 release.

So this informational messagebox you see (in versions greater than 2016,) should have been revised so that the 2nd sentence reads, “To load the extension go to the Extensions Manager window and check the box next to the extension.”

@thomthom, can you check to see if this issue has been logged internally for the Mac builds ?

1 Like
8

Thanks!

Thanks

Daniel

Daniel O’Kane

CAL LIC #1038951

9

Logged as SU-42963

1 Like
10

Thanks

Thanks

Daniel

Daniel O’Kane

CAL LIC #1038951