Dear all,
My customer has a problem with exporting DAE(Collada) file.
When I exported it and then check the location, the DAE file is not there. (actually, nothing in there.)
I tried to reinstall SU 2019.2 again and updated the graphics card also.
Could anybody help me?
Thanks you in advance.
Check Window->Preferences->Files and open the models folder from there. Anything in it?
Does the problem persist with all files?
Hi again. 
His model folder has the location, and all DAE files he has tried to export were not exported.
Only textures are exporting.
try to export this file (File->Export-3D Model choose ‘COLLADA’
DAETRIAL.skp (270.2 KB)
what happens, then?
I sent the model you uploaded him, and he said he still be able to export texture files only.