Error in Open Up Model in trial version Sketchup

HI All,
i am in the process of buying the pro license to creating a model.
however during checking on the trial version, i open up a model i got from my supervisor and having an error to the apps (it show “NOT RESPONDING” messege).

is it due to the trial version ?
or it is linked to the computer compatibility ?
since when i check the min requirement it show my computer spec meets the requirements.

thanks,

‘Generate Report’ is a web based function.
Does it work with a simple model?
Otherwise perhaps attach the model so others can check.