.Edu Addresses unable to log in

Hello all,

I am the IT Services Technician for Geffen Academy, we have recently acquired “Sketch Up” on our G Suite Domain, however attempting to log in to https://edu.sketchup.com/app/, all users including students, staff, and faculty, will receive the following error,

"Are you in the right place?

SketchUp for Schools is only avialable for students and teachers in primary and secondary education programs"

Our G Suite for Education account has enabled Sketchup for Schools.

I’ve already filled out the survey and have not received a response from Sketup support for some time.

A post was merged into an existing topic: GAFE school and cannot login via Google