Distorted Images with widened Tray

I have encountered a bit of an oddity.

I was modeling some spheres when suddenly the spheres became “obloids” horizontally.

I have discovered that, when the Tray is widened at all, the spheres start to distort horizontally - in proportion to the amount that the Tray was widened. This also occurred when the Default Tray appearance was automatically triggered. The starting point of a line is similarly offset from what appears on the screen.

The problem is easily corrected by moving the tray back to the minimum width or by closing the Default Tray if it was the trigger.

This is not a big deal to me because I can easily fix things, but I thought you might want to be aware of this issue.

BTW, I am used to these kind of things being attributed to my system, because it is not a Mac, but is instead a PC running Windows 11 on a Surface Pro.

Here are some screen shots of this behavior.

What does not being a Mac have to do with anything?

Might be due to:
Operating System : Windows
Graphics Card: Microsoft Surface Pro 11 ARM Snapdragon

SketchUp 2026 does not officially support ARM-based Windows graphics or processors. Windows ARM64 devices (such as Snapdragon-powered laptops) can only run the program via emulation, which leads to performance limitations and is not a supported environment.

No doubt. Like I said, I know I have an “unsupported” system but remain hopeful that things and attitudes might change sometime before I need a new machine. Believe it or not but Adobe has stepped up a little with their Lightroom support for Snapdragon.

BTW - Dave, how are you? Are you back in your shop?

We’ll have to see what they do to support ARM.

Not back in the shop yet. I’ve got most of the wiring done. Waiting for my bride to move her stuff out of the space so I can bring my tools over from storage. The space is about half the size of my previous shop so I’m going to have a challenge fitting all the machines in and still have some space to work.

See my reply to Dave R below. It seems clear that SU tilts toward Mac systems.

And I was hopeful that something like making a tray wider WOULDN"T be associated with a Snapdragon chip set. I am sure someone knows why … but I was just hopeful.

I think you have been very patient. Have you considered stacking your tools like a washer dryer combination? :wink:

That’s an interesting idea. I wonder how it would work with a 16 in. bandsaw on top of a tablesaw. :smiley:

FWIW this is what happens when I change the width of the tray.

That is also what happens for me, when testing on an ARM PC laptop. I can’t think of a reason it would squish vertically when making the tray wider.

IIRC SketchUp was first released for PC, then Mac.

SketchUp for iPad is Mac only. The rest are offered on both systems - but there are hardware requirements which you are running into.

Interesting that it works for you fine on a PC ARM machine but not on my PC ARM machine. For some reason, mine is not re-calibrating the image portion of the screen. If I make the tray smaller than the default, I get a vertical black line filling the space. What could be different between your ARM machine and mine? Display settings?

Here is what it looks like on my machine with the classic graphics engine.

Then I just tried things with the new engine, and everything works fine as far as the display goes - no warping. Obviously, there are other issues with me running the new graphics engine which is why I was tunning the classic version. So, it appears to be something in the Classic Graphic Engine. That is sorta the opposite of where I would have thought a problem would occur.

Did you read his reply? He has similar issues on his arm pc.

I couldn’t tell if he meant “that is what happens to me,” was referring to Dave’s situation or mine. I thought he was saying his ARM behaved like Dave was describing. My fault.

I was saying that on my ARM PC laptop I see the behavior Dave showed, not what you’re showing.

So, I was correct in thinking that your ARM machine does not warp things like my ARM does. I assume that yours is a “compliant” ARM machine in that it has a compatible graphics processor.

We don’t state support for any ARM PCs, I just happen to use one for some of my testing.

I believe my one has a Qualcomm Adreno GPU.