Disappearing files

My files disappeared around the time I upgraded to Sketchup Shop. I’ve tried signing in using all email addresses that I have, but the only thing I see are some super old files from two years ago, but none of my recent files that I made last month.

99.9% of the time we hear about this it is because the files were made under a different login. Are you positive you have tried every account name/email you might have used to login.

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sorry, problem solved. There appears to be a difference between signing in with a particular email address vs signing in through the google account of that same email address.

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There is. They don’t work in exactly the same way.