Dimension box issue - please help!

**antoniorosato** · January 22, 2019, 8:19pm

Hi, new to sketchup and have a small problem.

The numbers in the dimension box (bottom right of screen) are half missing - I can only see the top half of all the digits in the box. My screen size is correct, refreshed the page several times and no change… every shape tool has the same effect.

Running on a Macbook pro…

Hope someone can help

**DaveR** · January 22, 2019, 7:59pm

Can you show a screen shot of what you are seeing?

Are you using the browser based version of the desktop client version. Your profile and choice of forum is vague. If you are using the browser-based SketchUp Free, what browser are you using?

**antoniorosato** · January 22, 2019, 8:03pm

Hi, sorry for being vague. Browser based version on safari

**DaveR** · January 22, 2019, 8:06pm

Have you tried on Chrome or Firefox?

See A recommended web browser: in:
https://help.sketchup.com/en/sketchup-web/getting-started-sketchup-web

Safari is not recommended.

**antoniorosato** · January 22, 2019, 8:07pm

Thank you Dave, will try it

Cheers

**DaveR** · January 22, 2019, 8:20pm

Another thought… to what do you have your screen resolution set?

**antoniorosato** · January 22, 2019, 8:22pm

Firefox and chrome are better but the numbers and coma still seem trimmed at the bottom.

Screen is set to default as running on a monitor

**DaveR** · January 22, 2019, 8:24pm

Running on what monitor?

If you reduce the size of the browser window a little does it look better?

**antoniorosato** · January 22, 2019, 8:25pm

LG 4k can’t remember the model… no, altering the page size does nothing

**DaveR** · January 22, 2019, 8:26pm

MacBook?

**antoniorosato** · January 22, 2019, 8:27pm

Removed the monitor… laptop still shows exactly the same… it’s like the dimension box needs to be a little bit bigger

**DaveR** · January 22, 2019, 8:28pm

Try rebooting the computer with the big monitor not connected.

**antoniorosato** · January 22, 2019, 8:28pm

Yes MacBook

**antoniorosato** · January 22, 2019, 8:34pm

Rebooted, monitor removed - no change

Safari the worst with half the text missing in dimension box (was no problem yesterday)
chrome and firefox - text trimmed at the bottom

**DaveR** · January 22, 2019, 8:35pm

Strange. I wonder if @Mark might have a suggestion.

**antoniorosato** · January 22, 2019, 8:38pm

Yes… as I said it was fine yesterday (if even on safari) but tonight its playing ball. will use Firefox or chrome to do what I need to do tonight then hopefully someone may have an answer or perhaps theres just a glitch in the browser version???
Thank you Dave for your help - appreciate it

**DaveR** · January 22, 2019, 8:41pm

Well, since it was working fine yesterday and not today, what has changed on your computer? Did you get some automatic operating system update?

**antoniorosato** · January 22, 2019, 8:47pm

Nothing… its been sleeping all day - last update a week ago… its strange, its like the dimension box has shrunk.

**tjtowers** · January 22, 2019, 8:54pm

I’m having the same issue on my iPad. Saw the dimensions fine yesterday but today they’re cut off…

**DaveR** · January 22, 2019, 8:56pm

Possibly an update to SketchUp Free that has had some impact. I guess we need to hear from someone on the team which is why I pinged Mark.