We have a new Help Center article for those who are having trouble activating their purchased SketchUp Pro plan. If you run into this problem yourself and want to suggest a way for the article to be improved for you, or if the article was helpful just the way it is, please let me know! https://help.sketchup.com/en/licensing-accounts-and-administration/troubleshooting-trial-message-after-buying-sketchup
Ours, unless you have a different AMP that lets people upgrade to Pro. I know, everyone wants an AMP of their own… it’s the cool thing to have these days.
I did everything the article says, and I still cant get my sketchUp to launch. It still shows that my trial has expired and to purchase. When I am on my Trimble account page, it shows I purchased the plan, but it is not listed under my products. Can someone please help me out??? I’ve been at this for an hour.
In https://ecom-prd.trimblepaas.com/ecom/portal#/subscription under Members, is your email address listed as an assigned user?
I finally figured it out. But thank you.
Hi Katya. I sent the following feedback through the support link on the article, but it was actually this page and the reply exchange directly above that led me to figuring out what to do, not the article.
I had the Member not assigned issue and, reading this article, did not arrive at the understanding that that was my issue, even though it says “this is a common error” bla bla bla.
The article could include a picture of the Member assignment screen so it is more clear to readers that the screen is relevant to the text they are reading.
Better yet, trimblepass.com should automatically have a Notification Badge on the Members tab when zero seats are assigned in the Pro subscription, so users can figure out what to do without even going to the article.