Clicking on a model in the 3D warehouse gives me a blank screen


#1

The 3D warehouse interface looks perfect but when I click on a specific model I get this:


It’s not a case of a slow internet connection. Have I somehow been blocked from using the warehouse or do I need to update some settings somewhere. I’ve tried restarting both my Mac and sketchup to no avail.


#2

Make sure Safari is up to date and clear its Cache.
Doesn’t matter what your default browser is, Sketchup uses Safari on mac and IE on win.


#3

You’ve disabled Javascript in Safari.


#4

I just experienced the EXACT same issue! Grrrr!

My 3d warehouse is now blank! I did not do anything different. last week it was working, now it is not.

I updated java— No help

I cleared history-- — No help (is that the same as cache)

I restarted after each — No help

I got upset — No help

If anyone knows how to fix this blank screen issue, please help.

My screen looks EXACTLY as the one in the image. The models simply are not showing.

Thanks!


#5

@ Barry, My javascript is enabled…

???


#6

As an interim measure I’ve just opened Chrome and starting downloading the models I need from the online warehouse, that seems to work fine. In some respects it’s actually quicker than going through the Sketchup interface. Also I now have a folder with all my downloaded models in. It’s not the way I used to work, but it’s no more difficult. Hope that helps!


#7

HUH… Cool. I did not consider that option. Thanks!

I will employ this as a stop gap until we find the answer!


#8

If you’ve cleared everything in Safari, Mac’s also have an application cache you may need to clear. If it’s 2015, you can clear via

rm ~/Library/Caches/com.sketchup.SketchUp.2015/*

It wouldn’t hurt to clear rm ~/Library/Saved\ Application\ State/com.sketchup.SketchUp.2015.savedState/*