We are considering moving from SketchUp Pro 2017 with Classic licensing to 2021 on subscription. In the past we have moved the 2017 licenses from one PC to another which is cumbersome. For 2021, what if we assign a user to a seat and then they leave or their work does not take them into SketchUp? Can I effect a user name and email address change so another user can activate the seat on their machine? If you know what I mean, look at Adobe and Autodesk on how licensing is managed. I would hope the same or similar process can be followed.
Yes, you can remove the existing user from the list, and add someone new. The old employee won’t be able to use SketchUp by signing in anymore, unlike with Classic, where if they made a note of the license they could add it to a personal machine after leaving you.
Something to know, there is a 60% discount offer, where you could get the first two years for $240 each instead of $598 each. I think you have two 2017 licenses, and should be able to get the offer on each one. Might be worth phoning sales to make sure you get the right discount.
How can we address this? We have SketchUp for the Concord School District, but no one seems to know how or where to access an admin console to manage licenses. SketchUp support has not responded, and everything is redirected to their forum.
We’ve been seeking assistance for six months, but no one has been able to provide information on how our IT department can access and manage SketchUp effectively.
