Can't uninstall 2024, no path to .msi and the installer is .exe

Technical Problems SketchUp
,
1

Obviously on Windows here, Windows 11. I installed 2025 a while back, and have successfully uninstalled every precious version.

2024 is being difficult, and will not uninstall. I keep getting a “The feature you are trying to use is on a network resource that is unavailable” error, saying it can’t find ‘su_revit_installer03182024.msi’.

I went to the trouble of re-downloading the installer (long gone from my machine) and reinstalling the entire package, but even running the app as an Admin doesn’t get it to remove the software. I know Trimble isn’t using .msi for installs any more, but the uninstaller definitely wants one and there is no way to find it.

Help?

2

You’ve probably cleared a windows temp folder where windows keeps MSI.

“Cleaner” programs that free up space are well known for causing issues like this.

You can probably download the RBZ here , change the file extension to a .zip and get the MSI out of it.

3

Revit and Scan Essentials don’t have an uninstaller. Instead you run the SketchUp installer and use the top option to modify languages and features. Skip past the language screen, and in the next screen you uncheck Revit. Then continue, and the ‘installer’ will uninstall Revit.

4

Actually this is not where Windows keeps msi archives.

They are extracted from the installer executable (perhaps temporarily to the user’s TEMP folder) but are stored for later use in %WinDir%/Installer (or a GUID-named subfolder of it.)

5

Sorry, not true. SketchUp has switched to using the InstallShield installer engine, but it still internally uses msi packages and the built-in Windows installer (msiexe.exe) utility.

6

You can download the MSI from here if it will help

https://download.sketchup.com/su_revit_importer_installer03182024-594.msi

That will function as an uninstaller if it is installed already.

7

I tried that. No luck!

8

In which case I’d use the microsoft troubleshooter

https://download.microsoft.com/download/7/E/9/7E9188C0-2511-4B01-8B4E-0A641EC2F600/MicrosoftProgram_Install_and_Uninstall.meta.diagcab

if that doesn’t work you can try

Geek Uninstaller - the best FREE uninstaller

9

I did the force remove and all of the files are gone. But now files are set to a creator of 2024 and if I double click a file it tries to install 2024 and it won’t let me select 2025 as the default app.

I’m beginning to despise Trimble.

10

And an install repair fixed that. What a journey this has been . . .

11

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