This is a weird one: I have an old system, Win XP SP3 and MSIE 8, with SU 8, 2013 and 2014 installed. I can ONLY log in to the SketchUp Extension Warehouse through SU 2013. SU 8 of course doesn’t have access to the Extension Warehouse. When I click the 3D Warehouse “Sign In” link in SU 8 or SU 2013,…

[image] Scotophor: This is a weird one: I have an old system, Win XP SP3 and MSIE 8, with SU 8, 2013 and 2014 installed. Not so weird. Heads-up, SketchUp 8 and SketchUp 2013 users!

I already applied that fix. I can view the warehouse pages, but I can’t sign in (except the one way I described above). SU2014 is also affected by my issue but SU2014 is apparently not subject to the fix you linked.

You will not be able to log in on 8 & 2013, only download. You will have to use a browser to log in.

But what I’m saying is, my situation is different… I CAN log in to the Extension Warehouse (but not the 3D Warehouse) in SU 2013. But I CAN NOT log in to either warehouse (3D or Extension) in the IE browser outside of SU, and I can’t log in to either warehouse within SU 2014. So what’s going on here…

The Extension Warehouse was released with SketchUp 2013 and was a new feature, after Google sold us in 2012. 3DWarehouse was released at Trimble with SketchUp 2014. Hope that explains it. It’s not easy to rip the guts of something out of one company and port it to another entirely different envir…

One thing that article leaves out: try deleting session.dat and cookiejar.xml from your C:\home\your home directory/AppData/Roaming/SketchUp/SketchUp 2014/. If neither file is there, that’s not the problem.

I found a “cookiejar.xml” in C:\Documents and Settings\<user name>\Application Data\SketchUp\SketchUp 2014\SketchUp and deleted it. I don’t seem to have any “Roaming” folders in Documents and Settings (nor anywhere else on my machine, for that matter). But I still can’t sign in to either warehouse i…

[image] Scotophor: I found a “cookiejar.xml” in C:\Documents and Settings\{user name}\Application Data\SketchUp\SketchUp 2014\SketchUp and deleted it. I don’t seem to have any “Roaming” folders in Documents and Settings (nor anywhere else on my machine, for that matter). That IS the roaming …

No, that pages loads as quickly as possible, and checks for the user being logged in. If the user is not, it takes that page away. On really slow networks, it can hang around longer than we’d like.

OK Barry and Dan, what’s the next step I need to take to diagnose this problem? BTW, thanks for sticking with me this far.

Can't Sign In to SketchUp Warehouses

Technical Problems SketchUp

DanRathbun October 4, 2015, 11:27am 2

Not so weird.

Heads-up, SketchUp 8 and SketchUp 2013 users!

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Can't Sign In to SketchUp Warehouses

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