When I launched Sketchup Pro 2018 today I got a message saying a new version of Trimble Connect was available but that I needed to be signed in to update it.
When I clicked on Sign In it wouldn’t let me in with my old credentials, so I thought that I must have forgotten the password. When I clicked on the “Forgotten password?”-link and entered my e-mail address I was told that the e-mail was not known, which is pretty odd since I today received an email about paying for another year of updates and support to the very same e-mail address!
Anyway, I clicked on the “Create new Trimble ID”-link to be able to download the update through such an account, but NO.
After filling in the required fields the CAPTCHA-text I was told to enter was nowhere to be seen(see attached image)!
To check if it was a bug relating to my browser (Firefox) I visited the Create Trimble Account page with other browsers but the same thing happened with them.
Please, advise what I should do to update needed plugins without signing in since Trimble apparently won’t let me sign in to do so in any way, shape, or form.