Can't find Model on Trimble Connect

Hello everyone,
I have never used Sketchup Free before, used to have a desktop version years ago. Yesterday I set down to start building out a design for some home improvement, and everything went well. When saving the project it seemed to automatically choose the Trimble Connect thing, so I went along and signed in with my Google account. Today though, when I sign in, there is no trace of my model, or the folder I made.
I tried to find help in the support pages, but could find nothing, and it seems impossible to actually write Trimble directly when I don’t have a subscription plan to a paid product. Can anyone here point me in the right direction? It’s pretty deflating to have everything gone :frowning: