Can't download pro 2021

Please help. I was not able to open any of my Sketchup Pro files…I kept get Bug Splat messages. SO I uninstalled Skp. Pro. Once uninstalled I went to the Skp. site. When I tried downloading my product…Sketchup pro I got the message below. Need to get this fixed asap Have client meeting on Monday. Please advise.**

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at root@localhost to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

The page was down for a little bit. It appears to be up and running again.

Thanks was able to download fresh app however Im not able to open app. I’m getting bug splat.

You’re getting the Bug Splat during opening? Typically that is caused by bad graphics drivers. What is the graphics card in your computer? (Please complete your profile.) Go to the graphics card’s manufacturer’s website and get the latest drivers to install. After installing them, shut the computer down completely and reboot.

Thanks Dave…not sure how to determine what my graphics card is. Can you please tell me were to look!

I think is a Nvidia Quadro P2000

There are many ways to find it. One way is to start typing ‘system’ in the Windows search field. Open System Information. On the left click the + next to Components and then click on Display. The pane on the right will populate with the graphics card information.

If It is a Quadro P2000, go to the Nvidia site and get the latest drivers to install.

Hi Dave

Skp is up and running , thank you so much for all your help.

All the best to you!


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Hi Dave

Here it goes again. .Skp is not opening…getting bug slap. I updates the drivers through Dell Support Assist. Re-installed .Skp going crazy. Please help.

Please try what I asked you to do yesterday:

Don’t use Dell’s support assist for this.

Also make sure you installed SketchUp correctly. That involves right clicking on the downloaded installer and choosing Run as administrator.

Are you sending in the Bug Splat reports with your e-mail address included? Maybe tomorrow @colin can look up the reports when he is at work and give you more information.

If you have multiple monitors hooked up via an usb hub, it won’t work either.
Unless you have a capable one that truly supports OpenGL.

Otherwise, detach the monitors, startup SketchUp on the laptop and reattach, or hook up a monitor directly to the videocard (probably hdmi)

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I do see something interesting in the logs in the bugsplat you sent in. SketchUp only got as far as the testing of your graphics system. It found out that you are using the Intel(R) UHD Graphics 630 GPU for your main monitor, and the NVIDIA Quadro P1000 GPU for the second monitor.

Did you go on to do an End Task, because SketchUp was not apparently working, or did a bugsplat window appear without you doing anything?

You could try what Mike said, and detach one monitor, or something that may be quicker is to set your display to mirror the desktop to both monitors. Do either test and see if SketchUp runs ok.

Hi Mike.

That was It !!! Have been using a Dell hub. Now that I plugged HDMI cable into the laptop it all works great. God bless and thanks for the help.


Thanks for the quick update.

When it was going wrong, could you say whether the bugsplat had happened on its own, or you did an End Task.

Not sure

Thanks for thinking about it.

We do have the same symptoms with another customer, and your log gave me a new idea to try with them, as well as asking them to try plugging straight into HDMI.