Can't download CSV files from the analytics information (ERR_FILE_NOT_FOUND)

Hello sketchup team and fellow users. The question is in the title. Once a month i download csv files on my profile to keep up with the latest analytical information and see how’s the account performing, i have never experienced any problems with it until october 2023. Everytime i click on any CSV Files link, it takes me to an error page. Both Chrome and microsoft Edge give the same error. All help is appreciated.

(print screen of the error, in portuguese)

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